JL
Jusca Lyrical-Poet
1 reviews | Active since Mar 2019
13 Jan 2025, 09:11
The worst insurance ever!
Useless, always not answering calls, not responding to emails, keep increasing the premiums! The worst insurance ever.
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
13 Jan 2025, 10:21Dear Jusca
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***2.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply13 Jan 2025, 10:21
Official
Dear Jusca
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
The reference number for your complaint is C-***2.
Regards
Pravesh Bejay
Customer Value Management
JL
Jusca Lyrical-Poet's updateReviewer Update
13 Jan 2025, 10:42Yes, Since joining your insurance, I have maintained a clean record, with no claims filed either during my time with your company or prior. Additionally, I work from home, which significantly reduces my exposure to driving risks, and I have held my driver’s license for over two years.
Given these factors, I believe that my risk profile does not justify the increased premium. I kindly request a review of my policy to adjust the premium to a fair and competitive rate.
While I value the service provided by your company, I must also consider alternatives if this matter cannot be resolved satisfactorily.
I wasn't given any prior notice or explanation for this adjustment, Nah, This can not be!
Given these factors, I believe that my risk profile does not justify the increased premium. I kindly request a review of my policy to adjust the premium to a fair and competitive rate.
While I value the service provided by your company, I must also consider alternatives if this matter cannot be resolved satisfactorily.
I wasn't given any prior notice or explanation for this adjustment, Nah, This can not be!
JL
Jusca Lyrical-Poet's update13 Jan 2025, 10:42
Reviewer Update
Yes, Since joining your insurance, I have maintained a clean record, with no claims filed either during my time with your company or prior. Additionally, I work from home, which significantly reduces my exposure to driving risks, and I have held my driver’s license for over two years.
Given these factors, I believe that my risk profile does not justify the increased premium. I kindly request a review of my policy to adjust the premium to a fair and competitive rate.
While I value the service provided by your company, I must also consider alternatives if this matter cannot be resolved satisfactorily.
I wasn't given any prior notice or explanation for this adjustment, Nah, This can not be!
Given these factors, I believe that my risk profile does not justify the increased premium. I kindly request a review of my policy to adjust the premium to a fair and competitive rate.
While I value the service provided by your company, I must also consider alternatives if this matter cannot be resolved satisfactorily.
I wasn't given any prior notice or explanation for this adjustment, Nah, This can not be!
Absa Insurance Company Limited's replyOfficial
13 Jan 2025, 10:55Dear Jusca
Your feedback has been noted, and the complaint has been escalated to our Absa Insurance Dept.
Regards
Your feedback has been noted, and the complaint has been escalated to our Absa Insurance Dept.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply13 Jan 2025, 10:55
Official
Dear Jusca
Your feedback has been noted, and the complaint has been escalated to our Absa Insurance Dept.
Regards
Your feedback has been noted, and the complaint has been escalated to our Absa Insurance Dept.
Regards
Pravesh Bejay
Customer Value Management