MR
Morris R
1 reviews | Active since Aug 2018
01 Dec 2021, 15:14
The worst customer service ever
I have a service plan with ABSA ( Innovation) I have informed the way in advance that I will be taking the vehicle for service. I took the car to VW for service and I have been given a runaround in terms of them giving approval to VW to go ahead with work. I have called these guys and emailed without any success with their approval. imagine the embarrassment of having to collect the vehicle without the work being done. till today I still have not serviced the vehicle or get any formal response from them.
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Absa Insurance Company Limited's replyOfficial
02 Dec 2021, 08:24 Dear Morris Ramoshaba
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards, Rezona Louw Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards, Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply02 Dec 2021, 08:24
Official
Dear Morris Ramoshaba
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards, Rezona Louw Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8. Kind regards, Rezona Louw Group Customer Care