the Most Useless Insurance Ever

My loss for my boundary wall was back in August 2021. It is now December 2021, and I am still awaiting the repair to take place. What a bunch of useless losers. First I get appointed an *********** contractor who does not even have their own vehicle - They come in a taxi to get my work done. An assessment was done by this contractor and I raised my concerns with the assessment being incorrect only to be told that it was correct. Then they come to do the job. They start the job and then they tell me that the assessment that did was incorrect. That's what I said in the beginning. Another assessor was sent out to my premises more than a month ago, and eveyr week since I been calling to check on the progress, only to be told that it is in the process. Cannot believe the incompetency.