THE MOST TERRIBLE INSURANCE. PLEASE READ AND YOU WILL KNOW WHY

This is probably the third time I am reviewing ABSA Building Insurance. The most TERRIBLE insurance existing in todays world. My policy number is *** I accidentally fell in the shower on 18th July. I lodged a claim and recived a claim number *** handled by Busi Kambule. Someone from ABSA assigned technician came and took photos. There were some tile edges which was damaged which he didn't put in the report. After that no communication from ABSA. On 25th of July I spoe to them again and Ms Jennifer Botha sent an email to Busi to contact me urgently. On 26th of Aug I sent another email stating "I really fail to understand how ABSA INSURANCE WORKS." with no reply till date. On 2nd Sept I sent another email stating "Is this the way ABSA handles claims?". Till today no reply. And ABSA DEMANDS THEY ARE COMMITED TO CLIENT SATTISFACTION..............LOLLLL In the meantime I have fixed the shower door and changed the tiles. Do they don't UNDERSTAND THAT A PERSON NEED TO SHOWER AND CAN'T CLEAN THE BATHROOM AFTER HE SHOWER EVERYDAY !!!!!! Hope the management will read this and take necessary step.

Thanks.