KS
Kaitlyn S

1 reviews | Active since Apr 2024

09 Jul 2024, 05:53

The most horrible services

I have honestly never experienced such atrocious service in my life. I thought I trusted ABSA as I have been banking with them for years now but this may have just changed my mind. I have been struggling for MONTHS to get my insurance sorted and once I was told nobody can help my situation, I formally cancelled my car insurance with ABSA in May. I followed up with multiple calls regarding the cancellation as I had a feeling that it wasn’t done properly. It is now July and they keep taking my debit order and it doubles every month!!!!! After endless amounts of calls, emails and complaints it feels like there’s nobody to help you in this company. This is affecting my new insurance as they double the debit order and my new insurance bounces. Please be better ABSA INSURANCE.

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Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply09 Jul 2024, 10:53
Official
Dear Kaitlyn, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***1. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd
 

Best regards,

Absa Insurance Company Limited
Absa Insurance Company Limited's reply09 Jul 2024, 10:59
Official
Your concerns are very important to us, and we kindly request you to please provide us with the ID number or policy number concerned for us to assist further.

Best regards,