WL
Werner L

1 reviews | Active since Jan 2020

18 Mar 2025, 10:57

The deep hole called ABSA ACTIVATE

For over a month now we have been trying to get hold of ABSA ACTIVATE via email, the app and call centre. (To make changes to the policy)

Its astonishing that a leading brand like ABSA still has this as part of their service offering. And such a pity that we have to resort to HELLOPETER.

Does anyone have a contact of where to get hold of this company. WE even have our Private Bankers trying to get hold of the right people.

Very bitter taste has been left

0
Replies (5)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply18 Mar 2025, 11:23
Official
Dear Andrea, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsGodfrey NdouCustomer Value Management

Best regards,

WL
Werner L's update18 Mar 2025, 11:33
Reviewer Update
Thank you Godfrey.
Our *** refers.

We tried cancelling it on the 26th of February 2025

Previous email refernece/ case nrs were receied.. but no responce

Numbers:  C-***7 ;   C-***2 

Much appreciated

Andrea Doig
Absa Insurance Company Limited
Absa Insurance Company Limited's reply18 Mar 2025, 11:45
Official
 Dear Andrea,  Case reference number C-***9
 
 We do acknowledge your complaint and apologise for any inconvenience caused.
 
 We realized that the email you used and the one on our system are not the same.  Kindly provide us with your email that we can use to communicate with you.  Regards Godfrey Ndou Absa Bank Group Customer Care 
 

Best regards,

WL
Werner L's update18 Mar 2025, 11:56
Reviewer Update
The policy holder is Andrea Doig : ***


Absa Insurance Company Limited
Absa Insurance Company Limited's reply18 Mar 2025, 12:38
Official
Dear Andrea,  Thank you

Regards Godfrey Ndou Absa Bank Group Customer Care 

Best regards,