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Akhile D

1 reviews | Active since Sept 2025

15 Sept 2025, 16:42

The best ABSA idirect representative

I was involved in an accident and was extremely unsettled and unsure about the way forward with the situation. Thankfully a representative from ABSA I-direct was very effective, polite and helpful throughout the entirety of the processes and made sure everything went smoothly. Ms Refilwe Thulo, the representative from ABSA idirect, made life easier by helping getting the process moving forward and helped me with Car Hire services with a positive attitude and with so much kindness and understanding. If ever you need any assistance from ABSA idirect please make sure you request for Refilwe Thulo to assist for swift, reliable and efficient service. She prioritised my claim and made sure there were no issues or problems in the process. Thank you very much for your patience, support and help Ms Refilwe!!

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply16 Sept 2025, 08:23
Official
 Hi  Akhile Dlula 

We’re so glad to hear complimentary remarks about the staff who’ve provided you quality service. Thank you for recognizing our efforts! It means the world to us! 

 
Regards
Louren Fikile Nkuna
Customer Experience Administrator
Absa Insurance