TM
Thessaloni M

1 reviews | Active since Nov 2015

24 Feb 2025, 11:47

Thank you is not enough... give that man a Bells.

I would like to thank Nthapeleng mahlare for an excellent claims experience.

I spoke to Nthapelengon a previois claim of mine and i remembered him as he delivered excellent service, i had a claim again as a pipe unfortunately burst in my bathroom and i remembered Nthapeleng now he isnt my broker but the service i receive feom him always makes me feel like I'm his only client. I spoke to Nthapeleng and took the claim as if it was his own, he went out of his way to assist me, kept me informed and even assisted in speaking to the assessors to fast track the claim.

He kept us in the loop until the claim was finalized.

It is not everyday that we still get such consultants who still believe in customer service and assisting clients - most would have just passed the buck and said it is not their claim so its not their problem but He didnt and i thank him for the excellent service and for proving that there is still hope at Absa ...

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply24 Feb 2025, 12:33
Official
Dear Thessaloni


It is pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.

 

Regards
  
Dillon Doorsamy
Customer Experience Administrator
Absa Insurance