LN
Lungie N
1 reviews | Active since Jan 2010
15 Feb 2023, 15:05
TERRIBLY SERVICE AND POOR COMMUNICATION
i have been paying my premium every month, but ABSA idirect insurance they failed to assist me when I was involved in a car accident on the 13 February 2023, around 19h30. I phoned them several time with no joy. until JTR Vervoer came and assisted me by towing my car to their storage. Today, it's the 15 February ABSA idirect has not assisted me either collected my car from JTR Vervoer , i have been calling Absa idirect and gave them all the necessary information and my car location but they have done anything. I am so disappointed and frustrated.
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Absa Insurance Company Limited's replyOfficial
15 Feb 2023, 17:34Dear Lungie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply15 Feb 2023, 17:34
Official
Dear Lungie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care