Terribly service and communication from ABSA Activate

I am soooo tired of chasing your consultant over email and phone every single day. Why is it so hard to process a claim and maintain good client experience? I submitted a claim last week Monday and it is Monday today - still nothing...

I cannot be without a device for this long, it does not make any sense. If it is this much of a struggle to get feedback from you guys on a mobile device, I cannot imagine what kind of a hustle it must be to claim for vehicle and home and content stuff. Please resolve this and provide me with feed as soon as possible.