NS
Nicolette S
1 reviews | Active since Oct 2020
14 Aug 2023, 15:44
Terrible terrible terrible customer service
This is the worst service ever my parents has been with Absa for more than 30years they only had a claim on the insurance more than 15 years ago and its their second time claiming on their insurance and they where getting the run around. The rude consultants drops the phone in theor ear and the get place on hold till the airtime runs out. Absa you losing your loyal customers what happened to your care for the clients.
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Absa Insurance Company Limited's replyOfficial
14 Aug 2023, 16:30Dear Nicolette Sass Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7 Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply14 Aug 2023, 16:30
Official
Dear Nicolette Sass Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7 Kind regards,Group Customer CareRezona Louw