Terrible servive

I have home and home contents insurance. On the 30th of October 2024 we had a power outage in the area. When electricity came back my Hisense refrigerator stopped working. First claim was made on the 06/11/2024, we called to follow up and were told to make a second claim as the freezer had also stopped working. Second claim was made on the 25/11/2024 which they refusing to assist with due to wear and tear which makes no sense as it is stated fridge is in excellent condition on inspection information . We don’t get no feedback no updates and when you call ,you wait extremely long and agents drop the calls. I’ve been trying to update my vehicle insurance details as I’ve moved in November ,nobody answers and when they do answer call gets dropped. Should anything happen to my vehicle I will not be made liable because of your lack of competence