Terrible service/Unfair Treatment

I am in the Insurance Industry, in my years as a Broker working with different Companies, I have never experienced such incompetence and arrogance, from the Claims Manager to Assesors. On Sartuday, it's going to be exactly 2months since my vehicle was towed from my house, they are towing it back saying that other issues are wear and tear and were not caused by the accident , my vehicle is still not in a drivable state after the accident.