terrible service when claiming

8 October 2019 I logged a claim, its disappointing to say that today I had to calling in order to get feedback on the progress of this claim. I never thought that it would be so difficult! we insure to et a piece of mind and necessary feedback not complete silence. maybe its time the bank admitted that it has bitten more than it can handle. I am not happy with the service I have receive relatin to this claim and I don't see myself staying any longer with absa. I mean they could not even keep their own promise of calling back when I wanted to review my policy instead they are very much happy to take money from me every month. I am starting to think that I am really paying for other peoples banking fees or outstanding loans. this does not make sense, I mean where have you ever heard of a client calling the assessor of the insurance, should this not be the other way round. I have started the process of shopping for a new insurer!