Terrible service provider- Absa Insurance

Terrible terrible service provider - Absa Insurance

We've had to log a claim three times for a geyser fault (which was replaced by Absa months after the actual burst).

First call logged - The assigned plumber was so unprofessional, they had to vome twice to assess the fault, couldn't schedule an appointment properly. After assessment the promised to provide feedback to absa for approval, then they'll come back and replace the geyser. We waited and waited and nothing happened. Reached out to Absa to find out what's happening with the claim Absa cannot provide sufficient response because they cannot contact the plumber.

Second call logged - Absa assigned a plumber, appointment scheduled for assessment, plumber arrives drunk, we refuse him access to the roof, plumber promises to come back next week, nothing happens. A month or two passes.

We decide to log a third call with Absa - This time a professional plumber is assigned. Schedules an appointment arrives as promised, accesses the fault, explains the process to us, sends feedback to Absa, claim approved, geyser replaced almost a year later.

Now Absa sends another assessor to assess the work completed and any additional damage that needs to be repaired. ie damaged ceiling, walls and everything else covered. The accessor takes photos and all info required to complete his assessment, advises us to expect contact from absa to schedule appointments for the remaining repairs.

Boom absa makes contact weeks later to tell us the damages are old and will not be repaired by them 😮💨🙄🥵😡😤

They took forever to sort the actual burst, now they don't want to complete the repairs covered by the policy. They are still debiting monthly for the policy 😬😮💨