Terrible service from this insurance , i dont recommend it to anyone

I made a claim for a window broken during a smash and grab on the 30th Nov and till today the 12th Dec , the window is still not fixed. i call the insurance and they make me hold on calls for 30 minutes without assisting me or calling me back. They allocated me to a service provider that does have stock and dont even allocate me to a different service provider and i therefore am the one compromised waiting without any communication from them. ive been with the insurance for years without claiming and they cant even assist with a window replacement. i wouldnt recommend this insurance to anyone