Terrible service from Absa idirect insurance

I have been trying to cancel my policy for the past 2 weeks. The standard wait time has been over 2 hours, and I am still waiting. It doesn't matter what time you call, (even if it's early morning) you still get told of the high volume of callers.

If by some stroke of luck, you eventually get through to a person then you get told your at the wrong department, & they don't even want to hear your story or try to assist you.

It is unacceptable that it is so easy to get signed up for this insurance but it's difficult to cancel it.

I just want to cancel this policy.