Terrible Service Delivery

My house is financed by ABSA Home Insurance. I had a burst gyser on 01 May 2025, all normal procesess were followed. Mrm plumbing company was appointed to assist with the issue. On the 01st they came and made an assessment, and it was indicated that the gyser should be placed.

The following transpired: 1. The plumber wrote a report indicating that other plumber will come on Friday 2nd May to install the gyser. We made an arrangement that they will come between 8 and 9 in the morning. At 10h00 no one was at my place I called in, it was indicated that the plumber was not supposed to agreee in that time as they have other job cards to be attended to before mine.

A lady called indicating that the plumber will be at my place at 14h00, to repair the gyser. The plumber came in and a new gyser was installed, around 16h00. During the test it was indicated that the power from the DB board to the geyser is faulty due to the malfuncting timer (speculation). The plumbers have indicated that they are not allowed to temper with the DB board because they are not electricians.

Another call was logged with the insurance and an electrician was allocated to come and assist. Today is the 04th May 2025, no electrician came to my place after the call was logged. On the 3rd May I called the ABSA insurance again for assistance, I was told an sms will be sent for an alectricician on a standby and they will come back to me. I also called in Mrm plumbing it was indicated that they cannot assist me and I need to take the matter with the insurance, while they are the ones who logged the call intially.

The new gyser was installed, no hot water for the past four days, while we are paying the insurance religiously so. When coming to the payment and the increase of the insurance, no one will maka a mistake, now I need assistance with the home bond i've been paying for 8 years this is the service I receive.

Other names of the people I spoke to, I forgot but I still remember Zanele and Lindi.

In March the storm destroyed my awnings covering my windows, the insurance resfused to pay indicating that they were not maintained. Also no one called me back to explain after the assessment was done. I had to call in.

Please be vigilant in choosing the insurance, I really dont know what to do as my house is being financed by them. Giant companys closed down as people are failing at what they are being paid to do. Its as if they are doing you a favour.