KM
Kim M
1 reviews | Active since Dec 2021
10 Mar 2022, 14:29
TERRIBLE SERVICE
STAY AWAY FROM ABSA INSURANCE! Probably the worst service I have ever had from an insurance company. Absolutely no feedback once I submitted claim. I phoned them almost daily for a month. No one EVER returned a call. I was told so many different stories as to why claim had not been dealt with. Probably one of the most frustrating and tiring 5 weeks I have ever had. And the consultants are not professional or friendly. And when I asked to speak to a manager they kept in saying they would phone me back which they never did. They should NOT be in the insurance business
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Absa Insurance Company Limited's replyOfficial
10 Mar 2022, 16:00Dear Kim Moolman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards, Group Customer Care Rezona Louw
Absa Insurance Company Limited's reply10 Mar 2022, 16:00
Official
Dear Kim Moolman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards, Group Customer Care Rezona Louw