Terrible service!

We are absolutely mortified with the level of professionalism and service we have been receiving from ABSA insurance.

2 weeks ago I reported a Geyser leaking (Thursday Morning), I switched of main water supply and power to the geyser to avoid further damages. I was told that a Plumber will be in contact with me within 4 hours. Friday evening at 22:00 our ceiling collapsed and our house was under water.

We had no problem paying the excess for the plumber but now we are liable for the building contractors excess as well. If some one had come out within the estimated time all of this could have been avoided. It has been 2 weeks and we still sitting with a hole in our ceiling close to our rooms, all our stuff is still wet as we are not touching anything because this is 100% ABSA's problem.

We diligently pay out bill on a monthly basis, they have never phoned us asking to pay, now when it comes to us wanting a service from them we need to lick their Asses.

The assessor eventually came out and wrote a report, first of all we need alot more Ceiling boards than what he requested, he did not climb up into the roof to inspect any other damages, doors in our kitchen are all ***ed, 3 other doors are all swollen. we have a wooden second story and God forbid if myself or one of my family members fall through this floor due to rotten wood there is big ****.

This is a joke. We will not refer this service/policy to any one. I have probably sent 20+ emails requesting feedback (6 alone on Thursday the 14th) and guess what, Still no reply!!!!!!!!!!!!!!!!!!!!!!

WE REFUSE TO PAY ANY MORE MONEY TO GET THE PROBLEMS FIXED, THE BUILDING CONTRACTORS WILL BE THEIR RESPONSIBILITY AS IT COULD HAVE BEEN AVOIDED.

we also refuse to carry on with them as an insurer after they messups have been fixed.

I am expecting feedback TODAY from management or we will be forced to take this further!!!