1 reviews | Active since Feb 2020
Terrible service - as in ZERO response
I received notification via email that our home owners policy is up for renewal. I have now tried to call Absa Insurance, and whilst holding on, for over 20 minutes a message repeatedly advised to send email. That was my first attemp to talk to someone, which obviously failed as I have no response to the email, which was sent on 30th SeptemberI need answers to questions I have, regarding the renewal, on various issues, including the 35% increase from 2021, as there has been only a few MINOR claims over the last 34 years, so that should not have resulted in increased premiums. I have tried various methods to request someone to call me such as a post on their Facebook page, Facebook messenger, and also sent email to the ABSA action line. I eventually had a response from Action line and Messenger, both advising "we will look into it and respond with in 2-3 days". Why does it take 2-3 days to pick up the phone and call the client? The bigger the company the worse the service.
We are committed and will assist you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
We are committed and will assist you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for taking my call. I will follow up for you on the amended policy schedule requested
Kind regards Vanessa CroweCustomer Value Management Absa Bank Ltd
Thank you for taking my call. I will follow up for you on the amended policy schedule requested
Kind regards Vanessa CroweCustomer Value Management Absa Bank Ltd
Ok, all has now been resolved, although it was a mission, I have had all questions answered and have received a revised renewal policy. Something that has to be addressed is HOW TO CONTACT ABSA. It is clear from all the platforms I used, only Hello Peter seems to get a response?. The fact that when you call, the automated message tells you to use email, and then that is never responded to, so it should be rectified, or removed.
Ok, all has now been resolved, although it was a mission, I have had all questions answered and have received a revised renewal policy. Something that has to be addressed is HOW TO CONTACT ABSA. It is clear from all the platforms I used, only Hello Peter seems to get a response?. The fact that when you call, the automated message tells you to use email, and then that is never responded to, so it should be rectified, or removed.
Thank you for responding and we do take note of your comments. I will forward your concerns to Absa insurance for future reference.
I have closed complaint as resolved
Kind regards Vanessa CroweCustomer Value Management Absa Bank Ltd
Thank you for responding and we do take note of your comments. I will forward your concerns to Absa insurance for future reference.
I have closed complaint as resolved
Kind regards Vanessa CroweCustomer Value Management Absa Bank Ltd