Terrible service!

My mother has no hello peter account, neither do I have any Absa product, but my mother does and this is on her behalf with Absa's short term insurance team. She's sitting with a collapsed carport due to the Cape storms this winter. Claim turned down by Absa and they requested her to find her own independent assessor, which she has, only to be told that the dispute is closed without any feedback or mention about the contents of the independent assessor whom they asked her to obtain. Twice we've sent the assessment and all we received is auto-responses that sound like they were done with the assistance of a ChatGPT bot. Terrible service!