Terrible service

Terrible service at Absa insurance. My premiums had lapsed and on both occasions, Absa would not double deduct as promised. I tried contacting them numerous times and no one picks up . I went to the branch to complain about this and I was told that the call centre is problematic and many people are complaining. I called today and was told a debit order would be arranged to pay arrears. All of a sudden the tune changes and I can’t reinstate the policy anymore until the damages on my car due to a recent accident are fixed. Now because I need to claim, they are refusing for me to pay the arrears to reinstate the policy after being a loyal customer for so long. I would not recommend them at all. Everything including the customer service is not good.