Terrible service

Absa Idirect what the hell is going on with you lately, what’s happening with you guys this year 2025. I have been with you since 2012 I have never experienced such a terrible service I’m receiving this year, I have been trying to get hold of call centre’s with no luck since 18th of March 2025, I will wait for a call for more 1:30 minutes and decided to drop a call as I’m using own airtime. I have been trying to get my refund with no luck, your phone options are not working, you press options 1,2,3 without selection that lady on a machine will continue talking while pressing😤. I tried sending emails no one is responding, I have send email to retention for cancellation no one is responding.

Something is going on guys, let’s move to competitive insurance companies.