Terrible Service

Bad service from Absa Insurance company and its the first time I am insured with this company I trusted it as it was a referral from a friend. My claim case no: *** tracking no: MVWSTA*** was approved on the 1st of October 2024 and my car was a write off on the 2nd I dropped the keys and car documents at an Absa Branch as instructed. Since then I have not received any feedback from the company, I would stay on the line with my airtime and even call on branches the consultants always promise to sort out my issue and they never come back to me. I have tried all forms of communication including emails and I would receive automated emails promising to provide feedback. I had to return the courtesy car on Friday the 25th October 2024 as it was due. Currently I do not have a car I am stuck can't even travel to work, take the kids to school and I cannot reach Absa idirect insurance on their phone I am so disappointed on the bad service that I am getting from the company. reporting this here is my last resort everything else has failed.

Phelisa Kalipa ***