Terrible service

At no point was I contacted for clarity, nor was I given proper feedback or explanation during the assessment process. I had to follow up myself multiple times, only to receive vague responses with no meaningful detail. I was not given an opportunity to discuss the assessor’s findings, which raises serious concerns about transparency and fairness.

I expect an insurance provider to communicate clearly, evaluate claims thoroughly, and treat clients with respect. In this case, none of those standards were met. I am requesting a full review of the assessment, along with clear justification for the decision. I also expect prompt and professional communication going forward.

I have been a loyal customer for many, many years, and it is disappointing to experience such poor service at a time when support was needed.