VV
Vuyo V
1 reviews | Active since Jul 2020
01 Sept 2023, 08:25
TERRIBLE CUSTOMER SERVICE AND LACK OF COMMUNICATION
This company has a terrible customer service. Portia was supposed to call me regarding my car yesterday she did not. On Wednesday I had sent and email to Vanessa Crowe who said i should email her if I need anything and I did that on Wednesday until now have not received any response from her. They operate the same way as their service provider who had said my car would be ready today and because its not going to be ready they just sent me a sms and did not call because they know i will have questions. I need a car to use until my car is ready and we had this on record. As i will be returning the Avis car today if I do not get any assistance I will take this further.
Helpful (0)
Replies (5)0
Replies (5)
Absa Insurance Company Limited's replyOfficial
01 Sept 2023, 09:56Dear Vuyo Veliso
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***4.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply01 Sept 2023, 09:56
Official
Dear Vuyo Veliso
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***4.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's replyOfficial
01 Sept 2023, 11:25Dear Vuyo Veliso
The regards to your complaint number C-***5 which was reopened.
I did send you feedback this morning via email but will follow up again with Absa Insurance. We sincerely apologise for the delay.
I did send you feedback this morning via email but will follow up again with Absa Insurance. We sincerely apologise for the delay.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply01 Sept 2023, 11:25
Official
Dear Vuyo Veliso
The regards to your complaint number C-***5 which was reopened.
I did send you feedback this morning via email but will follow up again with Absa Insurance. We sincerely apologise for the delay.
I did send you feedback this morning via email but will follow up again with Absa Insurance. We sincerely apologise for the delay.
Kind regards,
Group Customer Care
Vanessa Crowe
VV
Vuyo V's updateReviewer Update
01 Sept 2023, 14:21Hi,
Can i please have feedback by COB as I need to take the Avis car back by 17:00 I need to know whether to keep it or take it back.
Can i please have feedback by COB as I need to take the Avis car back by 17:00 I need to know whether to keep it or take it back.
VV
Vuyo V's update01 Sept 2023, 14:21
Reviewer Update
Hi,
Can i please have feedback by COB as I need to take the Avis car back by 17:00 I need to know whether to keep it or take it back.
Can i please have feedback by COB as I need to take the Avis car back by 17:00 I need to know whether to keep it or take it back.
VV
Vuyo V's updateReviewer Update
01 Sept 2023, 14:28There is not a single good review About Absa may Portia needs to escalate my request of speaking to Karabo Kopeka about TFC or even further up to Collin Molepe and provide me with all the calls of our discussion so I can approach the OSTI. Why should I be this stressed out and frustrated while i am paying for service to be rendered but when the time comes I do not get any.
VV
Vuyo V's update01 Sept 2023, 14:28
Reviewer Update
There is not a single good review About Absa may Portia needs to escalate my request of speaking to Karabo Kopeka about TFC or even further up to Collin Molepe and provide me with all the calls of our discussion so I can approach the OSTI. Why should I be this stressed out and frustrated while i am paying for service to be rendered but when the time comes I do not get any.
Absa Insurance Company Limited's replyOfficial
01 Sept 2023, 16:54Dear Vuyo Veliso
The regards to your complaint number C-***5 which was reopened.
The above is noted.
The above is noted.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply01 Sept 2023, 16:54
Official
Dear Vuyo Veliso
The regards to your complaint number C-***5 which was reopened.
The above is noted.
The above is noted.
Kind regards,
Group Customer Care
Vanessa Crowe