TM
TT` Machele
1 reviews | Active since Oct 2018
04 Feb 2025, 15:42
Terrible Claims Experience with Absa Insurance Company Limited
I emailed Absa Insurance Company on 13 December 2024 for a motor insurance claim.
I supp**** key details related to the policy number, description of the incident and police report accident reference number.
To this date I have not received a call or a response to my original email. I am so disappointed in the quality of customer service received by Absa Insurance Company.
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Absa Insurance Company Limited's replyOfficial
05 Feb 2025, 09:54Dear Tshepo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply05 Feb 2025, 09:54
Official
Dear Tshepo
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Group Customer Care
Vanessa Crowe