Terrible Claim Process

Worst insurance company to submit a claim through it's taken more than a week to allocate an assessor or to even receive correspondence regarding my claim i call every day and every day i receive the same feedback it just seems that they just sit and when they feel like working on a claim type 2 words then move on, it's rediculous

to date, I'm still waiting for my allocated consultant to contact me UNBELIEVABLE I'm definitely going to browse for a new insurance company and move my entire ABSA profile cause it just takes too much effort from me to get things done