Terrible and unprofessional service

I never seen such an arrogant consultant in my life. Her name is Naylene from the sales department. She called me on Monday for a quote on Monday for car insurance, when i did the quote she did not do any of the required FAIS disclosures. When I took the policy I advised that when QA listened to the call she will be in trouble. Then when my policy schedule came the premium was different from what was agreed to on the call. I informed her of this and wanted to terminate the policy. Instead of apologising for her error she tells me I should not judge and criticize people and that she is only being respectful because I am a client. I am truly appalled by her conduct and would like absa insurance to investigate her because I am sure this is not her first offence. I also want to report Absa insurance to the regulator because their consultants are not adhering to the FAIS act.