Terrible 3rd party claims handling

Terrible 3rd party claims handling. Their system is designed so that it makes your 3rd party claim so tedious and almost impossible to process. One of idirect's clients drove into my back bumper. The customer was fine to put the claim through his insurance (iDirect) and supp**** me with a claim number after 3 days. I was told that they would give me a call after he provided my details to them. He called them 2 days later after I received no call, and then they told him that I must call them??

Anyways...so I call them to lodge the claim. They provide me with an email address to which I must send a damage quote, copy of my vehicle reg docs, license, ID etc etc. I do so on the same day, and I waited 4 days without a response from iDirect. I call them back to follow up, and they tell me I must call some independent attorney, who deals with all the 3rd party claims. So I go chasing them to find out what's going on, as I need to fix my car from an accident that their client caused. The case was not even allocated to anyone yet?! Naturally, I ask to speak to a manager, who's not available at the time. I receive an email back later from them, stating that I must now provide another quote for the damage on the vehicle from a different panelbeater?? This is ridiculous! I am very glad these guys are not my insurers... if I read all the other negative comments with the same and even worse issues, iDirect should rather close their doors or employ competent staff and sort their internal structures out