Taken for a fool

I was bumped into by one of absa car insurance policy member in July 2024, had to submit a claim as a third party, the communication was continuous and straight forward until I submitted every document they required and filled in the forms for banking details, which they sent by end September. After sending the forms, I was told that the claim number they sent with the forms was wrong and another form with the right claim no was sent. I filled the form Again without complaining, then after 21 days that was mentioned on the forms for the payout to be completed, I enquired with the company, and Mr. Zweli Mashele mentioned that he will let me know as soon as the payment is fine by sending proof of payment as He has submitted all the documents required, a few weeks after , I re enquired, got the same response, which for me seemed like an automated response, I logged another complain with the absa complaints department, and they apologized and said they will look into it, but Ms Mbalizethu Ngoobo responded by asking for the documents, which shows that absa car insurance co is used to playing customers for fools and they play people around to avoid paying, which is why I canceled my insurance with them as I fought the same battle a few years ago, when the assistant who was helping me at that time of an accident said they were doing me a favor, and worse of all , they have sorted out their customer long ago, but they keep telling me nonsense, hoping that I will let this go. Have also consulted with their customer, who is also trying to push them. Absa must stop insuring people and close down if they are not willing to step in when they are supposed to. I'm so disappointed with this bank and would appreciate if they sort this claim out ASAP.