Sud standard contractors

ABSA Homeowners insurance are using sub standard contractors. My first claim was to replace a geyser. Connections was loose, geyser blanket not put back, old parts left in the ceiling, covers not put back onto new geyser, etc. My latest claim was for a garage door motor, which the report by the contractor was VERY inaccurate, He claimed everything was working fine, yet the motor was not working under load. When taking load (the door), it doesn't open the door. He even said the battery is fine, yet not even connected to the motor. He also claimed that the chain drive was seized, yet it's turning freely by hand. Contractors must bear in mind, some customers is technical and they cannot feed them Bills***t. Besides all this, ABSA's feedback on claims and queries takes forever. ABSA has a lot to learn about customer service, especially when I am used to excellent service from Outsurance. Not recommending ABSA as an insurance company - yet banking is fine.