Substandard service

Been with absa idirect for over a year now for my car and contents got involved in an accident on Monday the 11th, got ill and hospitalized the following, was kept overnight and released the Wednesday the 13th, struggled reaching absa from the Wednesday due to various reasons like call getting cut more than once with Noone getting back to me, this after I had given my details to a consultant, finally registered my claim and uploaded pics on Friday the 15th, till this day my car is yet to be assessed, in fact I'm not even sure if an assessor has been assigned to my claim if one has been assigned he/she hasn't made any contact with me whatsoever, I called in Wednesday the 20th to advise the claims department that I had to request for towing the previous night because the car had been giving me issues since the accident and was now undrivable the consultant I spoke was surprised that an assessor had not yet contacted me but promised one would call me, it's a Thursday today and after struggling to get hold of then I got through to a consultant in the claims department who after I had give my ID number to asked me to hold I held for a while and finally another agent came onto the line and as for my details which angered me because I had just given them to the previous consultant, this consulting then told me she could not assist because the previous consultant had transferred me to ABSA the bank and not the short term insurer.... I am appalled to say the least by this lack of sense of urgency, I want this sorted out, I have been a loyal client and have never given any issues regarding premiums... I want a manager in the claims department to call me first thing tomorrow morning, to think I'm in the process of insuring my new car with you