Struggling to reverse debit orders

I cancelled my ABSA idirect vehicle insurance in the beginning of October 2024 and got a cancellation letter,but end November they deducted 2 payments and because it’s above R500 I can’t reverse it and in the past ABSA use to reverse it themselves but now you have to call the insurance yourself and wait for 15 to 20 minutes if not longer to answer and 3 times already my call was dropped after waiting this long up until today I’m still trying to reverse that money..I NEED MY MONEY TO BE REVERSED ASAP ABSA.