BZ
Bob Z
1 reviews | Active since Jun 2018
26 Jul 2024, 17:58
Storm damage claim declined, lame reason provided
Absa HOC will look for every reason to decline your claim. First, it took over 90 days then the bed news. My storm damage claim was declined because there are leaves on my roof ridges. I happen to live behind a school with about 4 tall trees, who's leaves happen to fall on top of our roofs and that doesn't mean no maintenance has not been done over time.
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Absa Insurance Company Limited's replyOfficial
29 Jul 2024, 09:04Dear Bob Zweni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply29 Jul 2024, 09:04
Official
Dear Bob Zweni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw