Stop ****ming people

I had the insurance with ABSA Active since 2023 everything was good except for their communication system you hold long in the lines when you call, emails they don’t respond to them and when you request for call back they never call, fast forward to November 2025 when I changed the car then my premium went sky rock then I decided to leave them, I called them to cancel the consultant (Cebisile) that was helping offered to review but still I couldn’t afford what they were offering then I finally decided to cancel with them of which my end date with them was 30 Nov and on that call I asked “as I’m canceling please check if there’s still any money owed under my name” I think on that day she said I must call them the following because it was late on that day and the accounts department was closed or something of which I understood then I called the following or so then I was told I owe them nothing, I was happy with that and said my final goodbyes to them. 27 Dec I’m debited due to these holidays I went to the bank (ABSA) to reverse and find out what is happening (29 Dec) of which it’s unfortunate that I’ll also banking with them, one I stood in the queue for long to be assisted then one of the bank workers came asking everyone on the queue what were there in the bank to do and when he came to me he said because it’s ABSA related I must call the call center I’ll be assisted there then there offered the phone. I called in explained my problem and I also requested for the call recordings since I I know what I’m talking about, she agreed on requesting then on my behalf and said I must send an email with my statement to show what was debited, I did send then in the early hours of 30 Dec I got the reply saying they are investigating later on the day I rep**** back to that email checking the feedback ‘no response as always’ 31 Dec I sent an email again for feedback still nothing then I decided to call I spoke to “Salthy” she explained what she explained I also told her my side and how I’m wrongly charged I also requested for recording she told me that she will ask ‘Cebisile’ to call me because she’s the one who was assisted me with the cancellation but my issue is still not resolved with this back and forth because I called in to check if I still owe you guys anything and you said no so please bring back my money what you have taken was never part of agreement and what makes me more angry 😡 I called in to check and if I owed you I would have made arrangements end of Nov, and what’s surprising at the branch they are too quick to reverse from other companies if they wrongfully debited no questions asked but when it comes to them no you follow Ts&Cs. I never agreed on what you have taken from my money bring back my money