Stinking attitude

I am not happy with the service I received from Zoe (Goodness Cele). First of all, i did a quote with her last week and requested that she please sends me the quote on email, she didn't send me the quote until I contacted her back yesterday then only she sent it to me. I then responded on emai today with straight forward requests, then she ignored to send me the amended quote but rather called, at the time of her call I was busy driving and I specifically advised her that I couldn't talk, instead of respecting the fact that I could not speak and offer to call me later, she went on to tell me about the quote expiring and whether I'm interested or not. I need somebody in management to pull both calls and listen to them. She went on to argue with me about who said what during the conversation. Even upon telling her that she either does the amended quote or transfer me to somebody else, she had the audacity to ask me what is it that I want. I feel like I really do not deserve the service received. If I was not interested in taking up the cover I would have never sent her an email with further requirements. Even when I asked what her surname was she told me that I already have her email address. Is this what Absa subjects her clients to? Disgusting service? If so then I am not interested. Very bad service yet I haven't even signed up or taken up the policy. Her first call was from *** at 13: 22 and the second call was from the same number at 13:42. Please assist.