Still waiting for Absa idirect

It has been 4 weeks since I was involved in a car accident (my claim no is ***) and still waiting for help form absa. They literally send me like 1 email every week requesting something else (could have save so much time if they requested everything all at once. When I call I get transferred to the next person and the next. I was told to go get a quotation from panel beaters besides the fact that one of my car tires had a slow bunch so I had to buy a new tire so I can drive to get a quote. After I summited the quote I am now told that the assessor did not except the quote and has to book for assessment at their own panel beaters. I don't understand why this is happening. I've never missed a payment. I have never been so frustrated in my life, I've became so numb about how absa is handling my claim. I losing my mind and falling into a mini depression because of this...