*****sters masquerading as insurers

This is my conclusive experience with absa regarding a previous 2 part complaint regarding an insurance claim for their homeowners comprehensive cover. Firstly I suggest these *****sters look up the word comprehensive before using it in their description for a policy. These clowns don't cover a gate motor nor a pool pump yet use the word comprehensive in their policy description. In conclusion to my previous correspondence after absa sent another assessor out it was shown that leaking pipes was not the cause for pool water not circulating but a faulty pump. No unusual water loss occurs and there is no suction on the pump. The assessor concluded also that some pipes could be replaced as the present pipes are for irrigation and not the cause of the problem but recommends it be changed. Before assessing, his name was made known as well as the company name assigned to assess. I received a mail, because ***ards can't pick up the phone to call, on the 4th March telling me the claim is still rejected. The reason? leaking pipes. The date on the rejection letter? The 10th feb. The exact same rejection letter as the first. When I asked to see the assessor's report I was denied the report stating popi act technicalities and that I should just accept their report as true and valid. Following this conclusion I have decided to seek alternative insurers who understands the meaning of the word comprehensive cover and sent a mail requesting procedure for replacing the policy with my own. That mail was sent the 5th March. I am still waiting for a response. To date nobody at absa can explain why my claim history on their portal was wiped. I have cancelled my idirect insurance and will soon be rid of HOC. Good thing Ntladi mthimunye took info into careful consideration before making a decision to reject a claim otherwise I could have been insured with these *****sters for way longer than I would of liked.