SvdM
Stefan van der Merwe
1 reviews | Active since May 2017
04 Jun 2020, 09:30
*****ing Old Peoples Money
It has been 3 weeks that I have waited for my refund. I sent in a letter to cancel my insurance effective 31/05/2020 as I'm on a new insurance from 01/06/2020 and you as Absa cancelled my insurance 30/04/2020 after you took the debit for may 2020. I want my refund ASAP as this is *****ing money from elderly people. I'm 80 years old and must still struggle with this type of service. The broker Tony Belmont is of no use at all!
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Absa Insurance Company Limited's replyOfficial
04 Jun 2020, 12:15Dear Stefan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply04 Jun 2020, 12:15
Official
Dear Stefan, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd