Stay far away from ABSA insurance

The worst home insurance company around. On the 12th February a pipe in my house burst and our house flooded. By the time I got home and saw what had happened, the water in my house was ankle deep. Before we did anything, we phoned ABSA insurance to find out what the procedure was. We followed the instructions as we were told. The following week, the most *********** assessor came to view the damage and gave a terrible report of the damages, with 90% of the damages missing. We fought this and a week later another assessor came out to redo the report. He got it all right, yet we are still waiting for ABSA to process the claim correctly and give the contractors approval to start on the work. It is now a month later and nothing has been done from their side. In the interim, the carpets have began to grow mould which is becoming a health hazard. All the cupboards, which could have been fixed, have now become damaged as the water is continuing to seep further up due to the damaged parts not been removed. The paint on the walls is continuing to bubble making the damages worse. Outsurance has already settled all my household contents claims and closed the case, while ABSA has done nothing. We laid a complaint with them which was not handled at all, yet the person dealing with it has closed off the complaint as they have decided it is resolved, while we sit with a mould enfested house, because nothing was actually done by them.