DK
Dawie K

1 reviews | Active since Nov 2021

29 Dec 2021, 05:17

Stay far away from ABSA Home assurance

While you can change your assurance to another trustworthy assurance, do it immediately, ABSA will cause you a lot of money at the end of the day! Absa look for a reason to not payout! a Pipe burst in my roof, damage the ceiling and my Tiles of 3 rooms of the massive water on the tiles! They agreed to fix half of the claim, the ceiling but refuse to fix the damaged tiles. Their so-called assessor (employee of Absa, Mr. Marx) claimed it is wear and tear, ***, but he agreed when he visited my house after 5 months of the incident that the damage caused to the tiles was by the burst of the pipe! At the office, ABSA change the findings to wear and tear!

My swimming pool got somewhere a water leak. Said they did not cover it. So WT* did they cover? Only geysers? I paid nearly R10 000 annually with an R2000 commission to someone who I don't know and plus an admin fee! They put it on your bond payment which attracted interest! ***** man, *****! I will move all my accounts where possible to another bank plus my assurance to Virseker! I hate this bank now! I was a Client for almost 35 years!

0
Replies (2)
DK
Dawie K's update09 Jan 2022, 08:25
Reviewer Update
It is almost 9 days and I didn't receive a peep from ABSA! Just promises. Your complaint reference number is C-***1
DK
Dawie K's update16 Apr 2022, 17:57
Reviewer Update
This ombudsman made a decision in favor of ABSA, which was totally out of line, based on the stupid reasons they gave!. Please take note that I will move all my accounts to Capitect and the ABSA assurance to another broker! This is so disappointing! I am a client for 38 years and be treated like this! but it will end now! Hope thousands of clients will follow in my footsteps!