jK
jonathan K

1 reviews | Active since Jul 2010

01 Mar 2025, 10:47

stay away from all absa related insurances

This is a follow up to my report dated 02.02.2025. Dear pravesh bejay, after going through the multiple reviews I am happily canceling my insurance with i direct. I cannot in good conscience be insured with such a deplorable insurer. As for my HOC insurance a specialist case manager mailed saying they would provide feedback by 28.02.2025. I am still waiting for nthabiseng to provide feedback. After sending a contractor to assess damage after my claim was submitted 29.02.2025 it was rejected. I contested that rejection and another contractor was sent out claiming the first contractor you sent was a idiot and clueless. As a insurer you seem to be actively involved with *****ulent activities. My claims history is blank on your portal which nobody can explain at absa. You send out contractors who refute claims while being totally ***********. The 1st assessor spent 5 minutes to assess. The second one you sent 40 minutes which did a better assessment and who reached the correct conclusion as opposed to the 1st one who refutes claims in ABSA'S favor. This claim needs to be sped up urgently so i can move away from a pathetic insurer like yourself.

Furthermore your copy and paste response to this report does not negate your deplorable service. Actions speak louder than words .The reports written by other clients confirms how ********** your service are

0
Replies (2)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply03 Mar 2025, 12:11
Official
Dear Mr Knight, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***9. I will review the matter and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd
jK
jonathan K's update03 Mar 2025, 17:57
Reviewer Update
I was first in contact with you the 6th Feb 2025. Nthabiseng Sibande failed to get back to me by 28.02.2025 which was stipulated in the email. It is the 03.03.2025 .As per communication from the ombudsman you have till the 14th march to resolve this matter. As per your mail you will get back to me by the 7th march. By then i should be able to do a update on this platform regarding your despicable service as a insurer.