Stay away from ABSA idirect

I have recently had a claim with Absa indirect and in the process of changing of my insurance due to the unprofessional manner my complaint was handled.i suggest you stay away from this company according to an email I received from the claims consultant when I complained which she stated that 15 bodies are in the claims panel including representatives from the Ombuds.i thought that the Ombuds office is an independent body created to protect the rights of the consumer.if ABSA has representatives from the the Ombuds then I wonder how independent is the Ombuds.So if you complain to the Ombudsman I am sure that your complaint will not be handled fairly without any bias.i am going to take this further to FSCA and the Prudential authority which licences insurers in this country