STAY AWAY FROM ABSA HOME INSURANCE!

*** As a long standing Absa customer i am saddened to leave this review, but it will help others make better informed decisions on home insurance. Our carport structure collapsed due to the damaging winds experienced in Cape Town last week. Claim was logged with Absa and they sent out an assessor Wilcorp Pty Ltd, a company operated from a house, that has no contact numbers, no social media presence, no website, no nothing. Amateurs if you ask me. I'm glad Absa calls are recorded as i made it clear same day how unhappy i felt about the attitude of the assessor on the day as no urgency in the matter and his lackluster attitude put me off from the start. This structure covers my front door and my family and i have to pass under it to get to our front door. My question to him was what if this thing collapsed at any time on any of us? His response " i can start breaking it down myself as he already took photos". What? I must break it down myself. Why do i pay insurance then? Its been a week and nothing has changed. Today Absa informs us that the assessor reports claims that the structure was constructed incorrectly, poor workmanship, poor building materials and damage is due to normal wear and tear and not anything else. This structure would still be standing if it wasn't for the 2-3 days of abnormal, ravaging, damaging winds we experienced. There was even a weather alert sent out for 27th August 2024. Here is why Absa's argument is not strong enough for me: 1.) the carport is part of my house, been here for years, reflects on our building plan 2.) Was existing when i bought the house (so part of my house) 2.) plan for this structure and all building materials was approved by the City of Cape Town Based on the above, how can you tell me otherwise? I am yet to receive the report in writing as asked, they tell me 7-10 working days to receive a report. RIDICULOUS! no care in the world. As mentioned on my 2nd recorded call to you, I will hold Absa Home Insurance responsible for any injuries or death incurred should anything happen related to this claim. ABSA Home Insurance refuses to to get a 2nd opinion or send out a different assessor. As large an insurance company as you are, to use unprofessional contractors to make decisions for you, and then you base your decisions as final, on the words of these unprofessional, *********** contractors is appalling! Links to photos - https://ibb.co/PN3Y633 https://ibb.co/k4h25Y5 Regrettably you have made me lose faith in ABSA and all sub-divisions of ABSA in whole, as you tarnish such a reputable brand! Time to move on to a better institution. I will update my post once my letter is received...if ever! If you want a company that operates at a snails pace and disregard for your well being...choose ABSA.