Stay away!!

I reported a claim last week and provided all supporting documents. To date noone has contacted me , received no sms or email confirmation. What poor service from such a big company. I called numerous times and all I'm told is that the person who was working on my claim is on leave, or it has been reassigned to someone else. I called again today and spoke to Tato who promised to call me back with feedback, and of course noone phoned. What kind of service are you operating? Is this a ****?? Its clear with all the complaints there is a major problem. Every single call I made resulted in a failure, not a single person took responsibility. Thus far i spoke to Poitsoma, Vaughan, Shoki, Sandy and Tato. Not a single person made any extra effort. And I have 3 properties with Absa, im definitely moving insurance as I cannot trust you and place my family at risk. Claim no ***. I logged a complaint earlier this week, and was suppose to get feedback by today , and yet again you failed . I received an email today from your social media department saying they still waiting on my supporting documents (Rezona Louw). Is this a joke?? The claims department already confirmed receipt of all the documents!!! Are you not talking to each other??