Slow, useless and ***********.

From the get go dealing with absa insurance has not been good. Their customer service is non existent. I signed up for absa insurance when taking out my home loan, assured multiple times that someone will contact me and forward me policy documents. Took a month to get that sorted. Had to put through a claim for a geyser and this is also seeming like a hopeless process. When I called to follow up on the claim I was told it was rejected because I had not paid my premium (which I paid 12 montha up front) then I was told there was a system error, then the system was slow, then the lines were busy, then the system has locked them out. It's just excuse after excuse and still have no idea what is going on with my claim. It's as if Absa looks for the most *********** people and employs them. Stay far away from Absa insurance, when you need to claim you will receive no assistance from them.