BP
Boikanyo P
1 reviews | Active since Sept 2013
14 Aug 2020, 14:27
Slow TAT
The reference number for this Case is C-***4, 05 August 2020 5:00 PM, I have not received any form of communication to date.
I called today and was advised that my query was never allocated or attended to. The consultant who answered the call escalated the matter to finance team to assist
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
14 Aug 2020, 15:57 Dear Boikanyo
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Best regards,
Absa Insurance Company Limited's reply14 Aug 2020, 15:57
Official
Dear Boikanyo
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***0 .
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Best regards,
BP
Boikanyo P's updateReviewer Update
14 Aug 2020, 16:17Good day Lebo
Thanking you for making that call and escalating the matter. I have just received an email confirming that the refund has been processed.
Also pass my sincere regards to Idirect consultant (not sure of the gentleman's name) who also assisted and forwarded my query to the finance team.
Much appreciated.
Regards
Thanking you for making that call and escalating the matter. I have just received an email confirming that the refund has been processed.
Also pass my sincere regards to Idirect consultant (not sure of the gentleman's name) who also assisted and forwarded my query to the finance team.
Much appreciated.
Regards
BP
Boikanyo P's update14 Aug 2020, 16:17
Reviewer Update
Good day Lebo
Thanking you for making that call and escalating the matter. I have just received an email confirming that the refund has been processed.
Also pass my sincere regards to Idirect consultant (not sure of the gentleman's name) who also assisted and forwarded my query to the finance team.
Much appreciated.
Regards
Thanking you for making that call and escalating the matter. I have just received an email confirming that the refund has been processed.
Also pass my sincere regards to Idirect consultant (not sure of the gentleman's name) who also assisted and forwarded my query to the finance team.
Much appreciated.
Regards
Absa Insurance Company Limited's replyOfficial
17 Aug 2020, 10:04Dear Boikanyo
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa Insurance Company Limited's reply17 Aug 2020, 10:04
Official
Dear Boikanyo
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,