Slow service

Slowest Service I have received to date. I hit a pothole and got 2 flat wheels. It’s been more than 8 days and still nothing has been done on my vehicle and I’m told it’s waiting for authorization. Prior to this after the vehicle was towed by Absa Insurance nobody followed up with me ai had to chase them while my vehicle was at renew it Sandton. Nobody called to arrange a rental vehicle and nobody bothered to even open a claim for me. I explained so require my vehicle Back by this Friday to drive a long distance with it and the reason I have this specific vehicle is because the road is bad. Still no feedback.